White-glove receiving, storage & delivery for designers.
Streamline your projects with item tracking, inspections, storage, billing, and consolidated deliveries — so you can focus on design, not logistics.
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647-993-6820
TRUSTED EXPERTISE
Our Story & Vision
Rooted in design, technology, and operational expertise, we deliver seamless, reliable receiving built around the designer’s workflow.
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EXPLORE
Our Services
White Glove Receiving
First-class care from the moment it hits our dock. We uncrate, inspect, and log every issue with high-res photos - ensuring your pieces arrive undamaged and ready for install on site.
Inventory Management
Full visibility into your items, 24/7. Access our digital portal to view high-res photo logs, condition reports, and item status - or schedule a visit whenever you want to see things in person.
Claims Management & Resolution
If an item arrives damaged, we handle it. We manage the photo documentation, vendor communication, and freight claims to keep your project moving.
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Consolidated Final Delivery
One clean, perfectly timed install day. Instead of managing a dozen staggered vendor shipments, we consolidate your entire project and deliver everything at once with full white-glove care.
FAQ
Common Questions
Can’t find the answer you’re looking for? Please chat to our friendly team or write us an email at shannon@receivingroom.ca
How do I get a shipment to your dock?
It's simple — email us your purchase order number or forward the tracking link from the vendor. We take it from there, monitoring the shipment in transit and flagging your expected arrival date, so you're never guessing when a delivery will show up.
What happens if an item arrives damaged?
We inspect, photograph, and log every piece into our digital portal within 24 hours of arrival. If there’s damage, we alert you immediately with photo proof and manage the vendor claim and return process on your behalf - so you never have to fight carrier or vendor customer service again.
How do I track what’s currently in storage for my projects?
You get 24/7 access to your online portal, where every piece is tagged by project with photo proof, condition grades, and storage status. If you ever need to inspect an item in person, just give us a quick heads-up to pop by your unit.
Commercial Dock vs. Site Delivery
Freight line carriers use massive semi-trucks, demand 4-to-8-hour delivery windows, and drop pallets on driveways. Shipping to our commercial dock keeps your job site clutter-free and saves your team from waiting around for freight drivers.
What is included in consolidated delivery on install day?
Instead of multiple staggered shipments, we hold your project items and deliver everything in one scheduled visit. Our white-glove team brings pieces inside, places them in their designated rooms, handles full assembly, and removes all packing debris.
Is your facility climate-controlled and secure for high-end pieces?
Yes. Our warehouse is fully climate-controlled to protect fine woodwork, custom upholstery, textiles, and artwork. The facility features 24/7 security monitoring and strict access protocols to keep your client's inventory safe.
Contact
Let’s Talk
Have an upcoming or in-flight project? Tell us about it and we'll get you up and running.
